What is ISO 20000? Learn why ISO 20000 can benefit your organization
※ Download: Iso 20000 standard
This gives businesses confidence in a crowded marketplace. Routine surveillance audits are carried out to evaluate continual improvement in the validity period.
Its international adoption has been rapid in recent years, as organizations see it as a key differentiator in the marketplace. It was developed in 2005 based on the earlier BS 15000, and subsequently revised in 2011 and 2018. Here's how to establish OSI...
ISO 20000 – Introduction - It is focused on IT process management, i.
No matter if you are new or experienced in the field, this book gives you everything you will ever need to learn about preparations for ISO implementation projects. ITIL Gap Analysis Tool While performing daily IT Service Management activities i. How efficient are they? What is the best practice? You can compare your processes, functions and activities with best practice that other colleagues are using — by implementing ITIL. ISO 20000 Gap Analysis Tool The ISO 20000 is a Service Management System SMS standard. It specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. The requirements include the design, transition, delivery and improvement of services to fulfil service requirements. The ISO 20000 Gap Analysis Tool can be used to check your organizations conformability with ISO 20000 requirements. Here is an overview guide so you can learn why ISO 20000 creates benefits across your organization. Your simple introduction to the basics of ISO 20000 ISO 20000 is the international standard for IT Service Management ITSM , published by ISO the International Organization for Standardization , and ICE the International Electoral Commission. To become an international standard, ISO 20000 had to be agreed upon by a majority of member countries, which means it is accepted by a majority of countries worldwide. The standard describes a set of management processes designed to help you deliver more effective IT services both to those within your business and to your customers. ISO 20000 gives you the methodology and the framework to help you manage your ITSM, while allowing you to prove your company follows best practice. With the requirements of the standard you will achieve best practice, helping to improve your delivery of IT services. And ISO 20000 is applicable to any company size and any industry. So, how is ISO 20000 different from ITIL? The basic difference between ISO 20000 and ITIL is that ISO 20000 gives you the methodology and framework providing you with the pieces with which to construct the ITSM jigsaw puzzle , while ITIL gives you the details the best practices on how to manage each and every IT process in your organization i. A good way to think of it is that ISO 20000 says what you need to do, while ITIL tells you how to do it. ISO 20000 does not work in complete isolation. It can be implemented independently from ITIL, but they do go very well together. As opposed to a standard, ITIL is a practical framework of best practices that focuses on aligning your IT services with the wider needs of your business. ISO 20000 is based on the fundamental principles of ITIL, and is a standard that your company can certify against. Individuals seeking excellence in ITSM and internationally recognized certification can become certified against ITIL and ISO 20000 e. ISO 20000 certification for organizations is essentially the evidence that best practices have been implemented. You rely upon IT to help you achieve your organizational goals. You use IT to overcome your competitors, to reach larger audiences, to become more productive and more efficient. In myriad ways, IT is vital to improving revenues, reducing costs and enhancing your reputation. Without high-quality IT service management, IT projects routinely fail or go over budget. Ongoing costs become hard to manage, and you often see businesses fail before achieving any return on their investment. So, put simply, high-quality IT service management standards are fundamental to your success. And gaining the ISO 20000 standard is a way to ensure that quality. What does ISO 20000 actually look like? While consisting of eight parts, there are two that are most used for ISO 20000: ISO 20000-1:2011 is the formal specification for IT Service Management. It clearly defines all the requirements you need to deliver managed IT services of an acceptable quality for your customers. In other words, it helps you interpret the requirements of the standard. So, what are the benefits of ISO 20000? Why is ISO 20000 a good idea for your organization? The benefits of ISO 20000 cannot be overstated; companies large and small have used this standard to great effect, discovering and securing tremendous cost and efficiency savings. Here are just a few of these benefits: Improve your image and credibility — ISO 20000 is the only internationally recognized standard for IT service management. Its international adoption has been rapid in recent years, as organizations see it as a key differentiator in the marketplace. And, as a popular and proven standard, you can be sure of the efficacy and scalability of the processes. Become more productive — Gain a competitive advantage through increased efficiency and effectiveness due to more reliable IT services. Fully integrated processes — ISO 20000 helps you align IT services with the wider business strategy. You can ensure your company is focused on the IT service management solutions best suited to serving your customers and the needs of the business. Reduce the cost of IT — Better understand and manage the cost of IT. Plan future financial costs with greater accuracy and clarity. With simpler processes and clear responsibilities, you can operate a leaner, more efficient service. Create a culture of continual improvement — the business environment does not sit still, particularly in our age of digital and technological innovation. And this also extends to improvements identified internally, changing technology and developing business norms. Become more agile and change quickly — ISO 20000 creates the solid framework of best practice that helps support innovation. Change in your organization can be handled more adeptly and with greater speed, meaning you reduce internal and external risk levels and are more likely to meet your organizational objectives. Gain a competitive advantage — Through more effective and efficient delivery of IT services, you can give your organization tangible advantages over your competitors. For example, you can reduce IT issues and respond to them faster, freeing up more of your time for strategic IT development in your organization. What are the practical steps to becoming ISO 20000 certified? If your organization wants to become certified, you need to be formally assessed by an accredited certification body. Individuals, on the other hand, can become certified by passing exams see below for further details. There are certain mandatory documents that, as a company, you will have to complete in order to gain the standard. Click here for a of those documents. But, merely creating ITSM process documentation is not enough and will not solve your problems. To ensure certification, you have to integrate all the activities described in your documentation into your day-to-day business. And, most importantly, you have to gain value. There is little point in creating the documentation and making all these changes if, at the end, your company has not realized the real-world value possible from ISO 20000. Mandatory steps for finishing implementation and getting certified After finishing all your documentation and implementing it, your organization also needs to perform these steps to ensure a successful completion of your project: Internal audit — The purpose of an internal audit is to check your ITSM processes. The goal is to find problems and weaknesses that would otherwise stay hidden. Management review — A formal way for your management to take into account all the relevant facts about IT service management and make appropriate decisions. Corrective actions — Following the internal audit and management review, you need to correct any identified problems and document how they were resolved. The company certification process is divided into two stages: Stage One documentation review — The certification auditor will check whether your documentation is compliant with ISO 20000. Stage Two main audit — Here the auditor will check whether all your actual activities are compliant with both ISO 20000 and your own documentation. If you are an individual, you can get certified in ISO 20000 if you pass, for example, the ISO 20000 Lead Auditor Course or ISO 20000 Lead Implementer Course. Many employers are keen to support this training, as qualified ISO 20000 practitioners are a great way to help an organization implement ISO 20000 as well as being a valuable transferrable skill to include on a resume. You will gain an understanding of the content and requirements of the standard. And, you will be more able to assess the relevance of ISO 20000 to the specific IT service management activities within your organization. ISO 20000 Lead Auditor Course — This is a very useful course for professionals implementing ISO 20000, because it gives you an excellent overview of the standard and provides in-depth explanations of what the certification auditors will ask for at the certification audit. Therefore, it is useful for auditors and implementers. It lasts for five days and finishes with a written exam. ISO 20000 Lead Implementer Course — This course is similar to the lead auditor course, except it focuses on implementation techniques rather than auditing ones. So, if certification is not your concern, this course may be more suitable. With this condensed course, you would be unable to pursue a career as an auditor in a certification body. But, if you want a systematic introduction to ISO 20000 or you plan to be the internal auditor in your company, this course is perfect for you. There are a number of accredited training organizations around the world where you can gain individual qualifications in ISO 20000. To learn more about ISO 20000 implementation, please visit our learning center. ISO 20000 Gap Analysis Tool The ISO 20000 is a Service Management System SMS standard. It specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. The requirements include the design, transition, delivery and improvement of services to fulfil service requirements.
Iso 20000 standard it also allows businesses to grow and change because the framework can be easily modified to meet business needs. Many employers are keen to support this training, as qualified ISO 20000 practitioners are a great way to help an organization implement ISO 20000 as well as being a valuable transferrable skill to include on a resume. Implementing ISO 20000 provides organizations with a number of key benefits, some of which will sound similar to that of ITIL framework. And, as a popular and proven standard, you can be sure of the efficacy and scalability of the processes. White paper, PDF format When implementing ISO iso 20000 standard you may find it daunting deciding which method to follow. You will gain an understanding of the content and requirements of the standard. Our products are of best-in-class quality. ISO 20000 aligns with the ITIL standards and is an effective way for an IT services company to demonstrate that they follow the Plan, Do, Check, Act methodology. And ISO 20000 is applicable to any company size and any industry.
